Cash Register FAQ's

Reasons for unsuccessful sales upload when communicating with register
(Computer freezes displaying "Trying Long Packet")

1. Speed (Baud Rate) incorrect on Cash Register. Call your Casio Dealer.
2. Cash Register needs to be reset. Call your Casio Dealer.
3. Cash Register Memory allocation has been cleared. Call your Casio Dealer
4. Cash Register Communications Board is incorrect or malfunctioning. Call your Casio Dealer.
5. Cable is not plugged in either at the Computer or Cash Register end or both.
6. Cable is Faulty. Replace Cable.
7. Switch Box (if you are using one) may be set to wrong register.
    Also check cable for the register is plugged in securely.
    Replace switch box if faulty.
8. If you have external modem, reset modem (switch off then on again).
9. If you have internal modem, shut down computer and then turn back on to reset modem.
10. Cash Register is off or is in a middle of a transaction or register key has been turned out of Reg Mode.
11. Cable is plugged into the wrong Computer Communications Port.
12. Computer Communications Port not setup correctly or conflicting. Call your Hardware or Windows Dealer.

Reasons for no Shop Enquiry Figures

1. Register Number is not setup on Cash Register. Call your Casio Dealer.
2. Cash Register date and time is incorrect. Call your Casio Dealer.
3. Escaped out of red possible corruption screen.

Changes to the way the PLU’s Function on the Cash Register

If for any reason there have been changes made to the way PLU’s function on the Cash Register eg Adding or Changing Barcodes or item becomes a weighable item then you will need to update the data on your computer to include these options before sending a new price list down to the cash register from the computer.

Recovering Your Lost Sales Figures

1. Set the required date on your register, (contact your cash register dealer if unsure how to do this).
2. Re key your lost transactions, (using the PLU sales list from your Z read).
3. Repeat the dial up.
4. Reset the register date.